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PRIVACY POLICY — E2 AUTO SDN BHD

Last updated: 3 October 2026

E2 AUTO SDN BHD (Company No. 1544271-X) ("E2 Auto", "we", "us") respects your privacy. This policy explains what personal data we collect, why we collect it, and your rights under the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Who we are

E2 AUTO SDN BHD (1544271-X)
LG Basement Parking, Centre Point Batu Caves,
Jalan Satu, Taman Industri Bolton,
68100 Batu Caves, Selangor, Malaysia

WhatsApp / Phone: +60 12-278 5126
Email: e2autosdnbhd@gmail.com

2. What we collect

We collect personal data that you give us directly when you enquire about a vehicle or apply for vehicle financing through us:

  • Identity data — name, NRIC/passport number, date of birth
  • Contact data — phone number, email address, home or mailing address
  • Employment and income data — employer, occupation, salary slips, EPF/KWSP statements, bank statements
  • Credit-related data — information relating to your existing loan commitments and credit standing, where required to assess a financing application
  • Vehicle interest data — the models you enquire about, trade-in vehicle details
  • Communication data — messages you send us on WhatsApp, Facebook, Instagram or by email

We also receive limited data automatically when you interact with our Facebook or Instagram pages and advertisements (for example, aggregated statistics on post reach and engagement provided by Meta).

3. Why we use it

We use your personal data only for these purposes:

  • To respond to your enquiry and advise you on available vehicles
  • To prepare and submit vehicle financing or credit applications to banks and licensed financial institutions on your behalf
  • To arrange trade-in valuation, insurance, vehicle registration and delivery
  • To keep records required by law, including under vehicle registration and anti-money-laundering rules
  • To contact you about your application status or about vehicles matching your stated requirements

We do not sell your personal data.

4. Who we share it with

To provide the service you ask us for, we may disclose your data to:

  • Banks and licensed financial institutions, for the purpose of applying for vehicle financing or credit facilities on your behalf
  • Insurance companies and agents, where you ask us to arrange insurance
  • The Road Transport Department (JPJ) and other government authorities, where required for registration or by law
  • Service providers who help us operate (for example, IT and messaging platforms), bound to keep your data confidential

We disclose only what is necessary for the purpose, and only with your consent or where the law requires it.

5. How long we keep it

We keep your data for as long as needed to complete your enquiry or financing application, and afterwards only for as long as required by Malaysian law or to resolve disputes. Data no longer needed is securely destroyed.

6. Your rights under the PDPA

You may at any time:

  • Access the personal data we hold about you
  • Correct data that is inaccurate or incomplete
  • Withdraw consent to further processing, or ask us to stop using your data for marketing
  • Limit how we process your data
  • Request deletion of your personal data, subject to records we need to retain to meet legal obligations or resolve disputes

To exercise any of these rights, contact us at e2autosdnbhd@gmail.com or WhatsApp +60 12-278 5126. We will respond within 21 days as required by the PDPA.

How to request data deletion

Email e2autosdnbhd@gmail.com with the subject Data deletion request, or contact us on WhatsApp at +60 12-278 5126. Include your name, the email address or phone number you used to contact us, and the data or account you want deleted. This includes personal data held by E2 Auto that you provided through Facebook or Instagram.

We may need to verify your identity before processing your request. We will review your request, delete data that is no longer needed, and explain if any records must be retained to meet legal obligations or resolve disputes. Such records will be kept only for as long as necessary.

Please note that if you withdraw consent, we may no longer be able to process a financing application on your behalf.

7. Security

We take reasonable steps to protect your data against loss, misuse and unauthorised access. Documents you send us (such as salary slips or bank statements) are used only for your application and are not shared beyond the parties listed in Section 4.

8. Children

Our services are for persons aged 18 and above. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this policy from time to time. The current version is always available at this page, with the "Last updated" date shown above.

10. Contact

Questions or complaints about how we handle your data:

E2 AUTO SDN BHD
Email: e2autosdnbhd@gmail.com
WhatsApp: +60 12-278 5126
Address: LG Basement Parking, Centre Point Batu Caves, Jalan Satu, Taman Industri Bolton, 68100 Batu Caves, Selangor

DASAR PRIVASI — RINGKASAN (Bahasa Malaysia)

E2 AUTO SDN BHD (1544271-X) menghormati privasi anda.

Apa yang kami kumpul: nama, nombor kad pengenalan, nombor telefon, alamat, maklumat pekerjaan dan pendapatan (slip gaji, penyata KWSP, penyata bank), serta maklumat berkaitan komitmen kredit anda.

Kenapa: untuk menjawab pertanyaan anda, dan untuk memohon pembiayaan kenderaan bagi pihak anda kepada bank dan institusi kewangan berlesen.

Dengan siapa kami kongsi: bank dan institusi kewangan berlesen, syarikat insurans (jika anda minta), JPJ dan pihak berkuasa jika dikehendaki undang-undang. Kami tidak menjual data anda.

Hak anda di bawah APDP 2010: anda boleh meminta akses, pembetulan, atau menarik balik kebenaran pada bila-bila masa. Hubungi kami di e2autosdnbhd@gmail.com atau WhatsApp 012-278 5126.

Pemadaman data: untuk meminta pemadaman data peribadi yang dipegang oleh E2 Auto, termasuk data yang anda berikan melalui Facebook atau Instagram, e-mel e2autosdnbhd@gmail.com dengan tajuk Data deletion request atau WhatsApp 012-278 5126. Sertakan nama, alamat e-mel atau nombor telefon yang anda gunakan untuk menghubungi kami, serta data atau akaun yang ingin dipadamkan. Kami mungkin perlu mengesahkan identiti anda. Kami akan menyemak permintaan anda, memadam data yang tidak lagi diperlukan dan menjelaskan jika rekod perlu disimpan untuk mematuhi undang-undang atau menyelesaikan pertikaian. Rekod tersebut hanya disimpan selama diperlukan.